FAQ's

Paw Prime's Happy Tail Guarantee

You have our word, our ears, and our hearts. We understand that every dog is different. This is why we offer free returns and exchanges so your dog doesn’t have to settle for anything less than paw-fect. 

Bark in to tell us more about your pup so we can lend a paw with advice, recommendations, and more details to get your pup's tail up and wagging again!

Chat with us 9am to 12am PST on here, Facebook messenger, email us at Support@Pawprime.com or call us Toll Free at 855-239-1PAW

Talk to you soon, compawdre.

Can I Return An Item?

If anything we’ve sent you isn’t to your satisfaction, we’ll take the item back if it meets the following conditions:

  1. Unused and in new condition*
  2. Returned within 60 days of purchase on retail items Only. 
  3. If consumable, it hasn't yet expired

If a product is broken or defective we will of course replace it or offer you a full refund at no charge.

To start the return process email one of our PawHappy team members Pawprime .com or chat with our happy team on Support@Pawprime.com

**To be considered unused products must be returned in original packaging without any missing tags or stickers. A 15% restocking fee may apply.

Where Is My Order?

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to one of our 3 fulfillment centers where we will ship your item(s) within 1-2 business days out to your pup, and then you will received a tracking email once your order hits the road.

Order's typical take between 2-4 weeks for delivery depending on your location.

  Please note that tracking may take up to 5-7 business days  to go live on the USPS or DHL websites! If you do not see any tracking after this timeframe, please email us at info@pawprime .com or chat with one of our pup ruvin' experts on Pawprime.com .

How do I place an order?

Simply choose your style from the menu on the product page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

Where Do You Ship To?

We currently ship everywhere in the US and the rest of the World. How cool is that? High paw!

Free WorldWide Shipping on all orders! (Except on FREE  Promotion items.)

US orders will leave the warehouse within 1-2 business days and arrive in your pup’s paws within 2-4 weeks after the order leaves the warehouse. International orders will take approximately 20-40 days.

If we are unable to ship out to your pup at the current moment, keep your ears perked because hopefully one day we are able to ship out to you and your lucky pup!

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